DOES PLACING AN ITEM IN MY SHOPPING BAG GUARANTEE THAT I WILL RECEIVE IT?

Items placed in your shopping bag are not held from inventory until you place your order. However, we would be happy to reserve an item for you for 24 hours if you’re not sure about it.

WILL MY ORDER AND PAYMENT DETAILS BE SECURE?

We always want you to feel comfortable ordering from us. Your privacy and security is the most significant aspect to a comfortable and worry-free online shopping experience, and it is extremely important to us. We use Secure Socket Layer (SSL) technology that encrypts and protects your data. If SSL is enabled, you will see a padlock at the top of your browser. Click on the padlock to find out more information about the SSL digital certificate registration. You will also notice “https:” in the URL field that notifies you that you are in a secure mode.

HOW DO I TRACK MY ORDER PROCESSING AND SHIPMENT?

Once you’ve completed the online checkout process, you will receive a confirmation email with the details of your order. Once your order has shipped, you will receive an additional email from us containing your UPS tracking number. You can always call/text us for a more detailed status update, especially regarding time sensitive items.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Our Return Policy varies depending on whether you purchased the item in store or online. Please see our Return Policies page for full details. Please note that all Sale items are Final Sale, and therefore not eligible for returns/exchanges.

HOW LONG WILL IT TAKE FOR MY RETURN OR EXCHANGE TO BE PROCESSED?

We thank you in advance for your patience while your return or exchange is processed. Depending on where your package is coming from, it can take between two and ten business days for your package to arrive back to us. If you are opting for an exchange, you will receive an email notification when the exchange order is shipped out to you. Typically, we are able to ship out exchanges on the same business day. If you are opting for a refund, it can take between five and ten business days for a refund to appear on your credit card statement, but please feel free to reach out to us at any point in the process for a status update.

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